I'm TJ.
You know that feeling when your to-do list keeps growing, but there aren't enough hours in the day? That's where I come in. I'm here to tackle those time-consuming tasks so you can focus on what really matters - growing your business.
Here’s what I love doing most:
- Making your customers feel heard and valued through thoughtful, efficient support. Whether it's walking them through technical hiccups or helping them get the most out of your products, I've got their back (and yours!)
- Creating content that actually connects. Sure, I know my SEO best practices, but I believe great content needs both strategy and heart. From blog posts that educate to social posts that engage, I'll help your brand stand out in all the right ways.
- Bringing order to chaos. I get a weird satisfaction from turning messy processes into smooth, efficient systems. From streamlining your workflows to organizing your digital presence - if there's a way to make it better, I'll find it.
- Building your social media presence - the authentic way. No generic posts here! I create content that reflects your brand's unique personality and actively engages with your community.
Think of me as your behind-the-scenes partner in success. I handle the daily details so you can focus on the big picture.
Check out my projects below - they'll give you a real feel for my work!
Virtual Assistant | Aprile Dañez (Remote Employer) February 2024 - December 2024 Took on different roles to support the client’s projects and business activities.
Customer Chat Support
As a Customer Chat Support specialist, I excelled in resolving technical issues and managing high volumes of customer inquiries across different time zones. I was responsible for ensuring customer satisfaction by providing timely solutions to technical issues and managing subscription cancellations and user account optimizations. Additionally, I facilitated seamless access to digital products and courses by streamlining account creation processes and uploaded program content to platforms like TrueCoach, TrainHeroic, and WordPress, ensuring accurate and up-to-date availability.
WordPress Content Editor **In my role as a WordPress Content Editor, I focused on editing, proofreading, and optimizing content for SEO to improve online visibility and engagement. I collaborated with content writers to enhance articles based on SEO guidelines, boosting search engine rankings and the brand's presence. I also applied SEO techniques to published content, ensuring clarity, consistency, and overall readability, which contributed to increased website traffic and a professional, polished online presence.
Social Media Content Creator | Xtrafry Chicken
As a Social Media Content Creator for Xtrafry Chicken, I was responsible for developing and executing content strategies across various platforms, including Instagram and Facebook. I created visually appealing posts and managed a content calendar to ensure timely, consistent delivery. My efforts in engaging with the audience through comments and messages helped maintain an active online community. Additionally, I monitored the brand’s reputation on social media, fostering positive customer relationships and enhancing the brand image.
Course Creator
In my role as a Course Creator, I developed comprehensive course content tailored to learner goals, enhancing educational outcomes. I created engaging visual aids, including graphics, videos, and presentations, to increase learner engagement and comprehension. I uploaded and organized these materials on platforms like Zoho Learn, GoHighLevel, and iSpring Solutions, ensuring easy accessibility and smooth user experience for learners.
Virtual Assistant – Customer Support & Onboarding | Lighthouse Virtual Solutions June 2023 - November 2023 Supported multiple functions, including live chat support, employee onboarding, and LMS development, enhancing overall service delivery and internal workflows.
Customer Chat Support
As a Customer Chat Support specialist at Lighthouse Virtual Solutions, I handled multiple live chat inquiries, resolving technical issues efficiently and ensuring satisfaction across different time zones. I streamlined user account creation processes for new employees and optimized training materials by editing and uploading training videos to platforms like Google Drive and YouTube. My work involved managing customer accounts on various tools to streamline customer experiences and ensure smooth access to services and resources.
LMS Training Support & Onboarding Specialist | Lighthouse Virtual Solutions June 2023 - November 2023
As an LMS Training Support & Onboarding Specialist, I improved employee onboarding experiences by creating tailored course materials, surveys, and handbooks. I collaborated with HR and management to refine the onboarding process, enhancing the transition for new hires. Additionally, I provided technical support for online training courses and LMS platforms, helping employees navigate training tools and track their progress. My work also included monitoring employee performance and creating performance development plans to improve gaps in training.
<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/917f2318-ccda-40b0-9e28-9b4a9503cdde/6dee5d53-3568-4d7e-ae1e-e4a67bdc46b9/Face-modified.png" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/917f2318-ccda-40b0-9e28-9b4a9503cdde/6dee5d53-3568-4d7e-ae1e-e4a67bdc46b9/Face-modified.png" width="40px" /> It was a pleasure working with you. Your creativity and dedication will take you far in this industry. ⭐⭐⭐⭐⭐
</aside>
<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/917f2318-ccda-40b0-9e28-9b4a9503cdde/1841811b-11de-477c-9f57-ef005db62f98/Face_(1)-modified.png" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/917f2318-ccda-40b0-9e28-9b4a9503cdde/1841811b-11de-477c-9f57-ef005db62f98/Face_(1)-modified.png" width="40px" /> A pleasure to work with— dependable, organized, and eager to learn.
⭐⭐⭐⭐⭐
</aside>
<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/917f2318-ccda-40b0-9e28-9b4a9503cdde/03e9b23a-e553-4f22-8e78-2f150a774489/Face_(2)-modified.png" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/917f2318-ccda-40b0-9e28-9b4a9503cdde/03e9b23a-e553-4f22-8e78-2f150a774489/Face_(2)-modified.png" width="40px" /> Thank you for being so resourceful and eager to grow TJ. Nothing but the best.
⭐⭐⭐⭐⭐
</aside>
Hey there! I’m TJ.
When I'm not busy making businesses run smoother, you'll probably find me with a sketchbook in hand - I'm an aspiring artist who loves exploring different creative outlets. Whether it's perfecting my calligraphy, getting lost in my journal, or learning technical drafting, I believe creativity fuels everything we do. These hobbies don't just keep me balanced - they bring fresh perspectives to my VA work too!
:linkedin-icon: LinkedIn
:resume-png: Resume
:gmail-icon: Email
:whatsapp-icon: WhatsApp
-modified.png){kind=link}
-modified.png){kind=link}